Return Policy
Effective Date: 04/01/2025
At Middle Channel Marina, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, our Return Policy outlines the steps for returns, exchanges, and handling of damaged or lost items.
1. Return and Exchange Window
- General Returns: You have 7 days from the date of delivery to return or exchange items.
- Holiday Season Extension: Purchases made in November and December can be returned or exchanged within 60 days of delivery.
2. Eligibility Criteria
- Condition of Items: Returned products must be unused, in their original packaging, and with all tags intact.
- Proof of Purchase: Please provide a receipt or order confirmation as proof of purchase.
3. Refund Process
- Payment Method: Refunds will be issued to your original form of payment.
- Processing Time: Allow up to 14 days for the processing of your return and the issuance of your refund.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products
- Opened food or beverage items
- Final sale or clearance items
5. Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, contact us within 7 days of delivery at 810-748-3400.
- Resolution: We will offer a replacement, repair, or refund based on the situation.
6. Lost Packages
- Investigation: If your package is lost during transit, notify us within 30 days. We will initiate an investigation with the carrier.
- Resolution: Depending on the outcome, we will issue a refund or resend the item.
7. Return Shipping Costs
- Customer Responsibility: Customers are responsible for return shipping costs, except in cases of defective or damaged items.
- Return Label: We can provide a prepaid return label upon request, with the cost deducted from your refund.
8. Restocking Fees
- Policy: We do not charge restocking fees for returned items.
9. How to Initiate a Return or Exchange
- Contact Us: Email us at info@middlechannelmarina.com or call 810-748-3400 with your order number and reason for return.
- Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and detailed instructions.
- Ship the Item: Securely package the item, include the RMA number, and ship it to: Middle Channel Marina
7858 Middle Channel Dr
Harsens Island, MI, 48028
10. Contact Information
For questions or assistance regarding returns, exchanges, or refunds:
- Email: info@middlechannelmarina.com
- Phone: 810-748-3400
- Address: 7858 Middle Channel Dr
Legal Compliance
In accordance with Michigan's consumer protection laws, [Your Store Name] provides clear and fair return policies. We adhere to regulations requiring the display of return policies at the point of sale and offer refunds for defective merchandise. Restocking fees are not imposed unless clearly disclosed at the time of purchase.
By shopping with us, you agree to the terms outlined in this Return Policy. We appreciate your business and are committed to ensuring your satisfaction.